Jeff Winbourne, President International Markets, was elected to the APCO Commercial Advisory Council. Congrats, Jeff!
Artificial Intelligence and the PSAP, Can We Trust It?
The National Emergency Number Association (NENA), estimates there are about 240 million 911 calls made in the US each year. These emergency calls are answered by exceptional people who can calmly, rationally, and with compassion, aid people in their time of need. AI offers solutions that could make those invaluable human response times faster as well as more informed, and result in more people receiving help.
Winbourne has received a 98% highly satisfied rating from our clients for the past 12 years
The quality of our client services is measured bi-annually through client satisfaction surveys. Our firm has maintained a 98% highly satisfied rating from our clients for 12 years. We also review the performance of our projects on a real-time basis, communicating regularly between senior management and project staff.
Areas of Focus
Our firm is one of the leading providers of Next Generation 911 (NG911) consulting and project management services. Our team has supported over 30 states and local jurisdictions on both planning and implementing NG911 solutions.
Winbourne Consulting provides needs assessments, vendor compatibility evaluations, RFP requirements, demo scenario development and contract negotiation services to PSAPs across the United States and Internationally.
Winbourne Consulting has assisted major state and local law-enforcement agencies to define requirements, establish policies and procedures, determine total cost of ownership, and upgrade the local technical and operational infrastructure to support the use of these systems.
Winbourne Consulting has considerable experience in the design, construction and operation of Command Centers in support of public safety and other agency mission-critical operations.
Our firm is one of the leading public safety communications systems consulting firms in the world. Winbourne Consulting served as the technology consultant to the Fairfax County, VA M-PSTOC to integrated traffic and public safety systems.
Winbourne Consulting assists governments at all levels in leveraging the vast amounts of data available today to drive performance improvements. We provide strategy development, management-level training, Chief Data Officer support and tailored consulting services.