Operational Best Practices

Increasing Agency Effectiveness

An effective way of increasing agency effectiveness is to look at how the agency is with regards to industry-accepted operational best practices.  Our project teams are composed of subject matter experts in emergency communications, emergency management, information technology, Smart Cities operations, technology, and facility management and staffing.  We incorporate our knowledge of industry best practices for our customers, providing guidance and insight on best practices as they relate to the following:

  • Policies and Procedures
  • Quality Improvement/Quality Assurance (QA/QI)
  • 9-1-1 Center Staffing and Shift guidance
  • Workflow processes, to include call center and dispatch efficiencies

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