Thank you to each and every one of our clients that trusted Winbourne Consulting to provide best-in-class services to support the modernization of Public Safety delivery. Since our inception in 2001, our primary mission has always been to support the effective delivery and deployment of mission-critical services. We are proud to serve this industry every day, and we recognize that our success is because of the partnerships we create with each client and the initiatives in which we are engaged.

Our industry, and Winbourne Consulting, continue to incorporate ever more state-of-the-art technologies and innovative operational solutions to address the significant challenges we face daily. We will continue investing in 2023 and beyond to provide our US-based and international clients with the tools and resources to implement strategic goals and objectives successfully. These include:

• Cloud-Based Solutions – Managing the operational, IT support, and security requirements of cloud deployments (cloud-native, cloud-hosted, web-based, etc.) and Software as a Service (SaaS).
• Mobility – Increasing use of mobile devices and social media applications will require close network and security integration and coordination.
• Big Data/Analytics – The move to Smart Cities and Open Data initiatives increases the need for advanced data analytics and reporting capabilities to include the creation of fusion centers and real-time crime centers.
• Cyber Security – Modernizing and deploying security protocols that balance business needs with the inherent risks of increased system connectivity.
• Artificial Intelligence (AI) – The integration of AI to support analytical services, including Crime Analysis, Early Intervention Systems, and Real Time Crime Centers.
• Smart Cities – Internet of Things (IoT) – Managing the explosion of data that the widespread adoption of IoT devices and sensors generates to improve service delivery.
• Drones – The increasing use of drones and other advanced sensing and alerting technology to enhance situational awareness and command and control capabilities
• Networking – The continued integration of municipal public safety data network options (FirstNet, LMR, Wi-Fi, 5G, etc.).
• 311/Customer Relationship Management (CRM) – Providing citizens with enhanced non-emergency response capabilities and tracking of citizen requests and complaints.
• Body Worn Cameras – Increased adoption of BWC technology to increase overall accountability and oversight of direct citizen interactions.
• Remote Call Taking – Configuring Computer Aided Dispatch, radio, and telephony infrastructure to facilitate 911 call takers’ ability to work remotely.
• CAD to CAD Regional Coordination – Many jurisdictions have increasingly understood the efficiencies and communications benefits gained by combining and consolidating regional call taking and dispatch operations.
• Emergency Services Internet Protocol Network (ESInet) – More and more jurisdictions are moving to implement managed IP networks for emergency services communications, and the migration rate is expected to accelerate in 2023.
• Emergency Communications Call-Flow Reduction – Understanding existing call triage and first responder incident response protocols to reduce the call volume burden. Also, utilizing civilian response units to better respond to mental health and similar emergency calls.

As always, I join with our partners, employees, associates, and friends to wish everyone a safe and prosperous 2023.