In The News


Winbourne Consulting was among a selected group of 35 leading companies in providing technology solutions for Smart City projects that attended the recent ASEAN Smart Cities Summit & Expo 2020 in Hanoi, Vietnam.

The conference sessions provided highly interactive dialogues to provide updates on the latest trends on global urban transformation, as well as to leverage knowledge and shed light on pressing issues facing modern cities. Additionally, the International exhibition offered the 1,500+ visitors a one-of-a-kind opportunity to gain valuable information on ground-breaking advances from world-leading technology suppliers for smart city project implementations.


Winbourne Consulting has been assisting Ho Chi Minh City in the initial implementation of an integrated emergency communications system.

This was the 1st step in the long term goal of becoming a “Smart City”.  The upgraded system was officially deployed and has been operational starting July 1, 2020. Ho Chi Minh City is in the process of beginning the deployment of the next phase which will include implementation plans for an Intelligent Operations Center, a smart cities priority that will aggregate real-time urban data onto an intuitive dashboard platform that can be leveraged by local leaders. Winbourne Consulting has been selected by Ho Chi Minh City to provide assistance in this program as well.


Ho Chi Minh City, Vietnam – The U.S. Trade and Development Agency announced today it has provided grant funding for technical assistance to fundamentally transform the ways Ho Chi Minh City manages its daily operations through advanced data analytics.

“Ho Chi Minh City has an ambitious smart cities agenda, and USTDA is an ideal partner to support its goals,” said Todd Abrajano, USTDA Chief Operating Officer, Head of Agency. “Our partnership will help the City deploy cutting-edge ICT technologies and advanced data analytics that innovative U.S. companies are ready to supply.”

USTDA’s funding will help the City develop implementation plans for an Intelligent Operations Center, a smart cities priority that will aggregate real-time urban data onto an intuitive dashboard platform that can be leveraged by local leaders. Through the use of these smart technologies and the application of advanced data analytics, Ho Chi Minh City can enhance service delivery to its rapidly growing population and advance new economic development. Virginia-based Winbourne Consulting, LLC, will execute the assistance on behalf of USTDA’s grantee, Ho Chi Minh City’s Department of Information and Communications.

The complete Presse release can be viewed at:

The City of Virginia Beach has announced the successful launch of its modernized citizen contact and service request Customer Relationship Management program.

The City partnered with Winbourne Consulting to document its business practices and workflows, and execute a successful vendor acquisition strategy.  Visit:

JULY 2020

Winbourne Consulting assisted Elko County Nevada become the nation's first Cloud-based Next Generation 9-1-1 ESInet & CPE to go live.

Next Generation 9-1-1 went live May 20th, in Elko, NV and on May 22nd, went live in West Wendover, NV. Elko County skipped costly and cumbersome patches and upgrades to transition from one of the last few remaining basic 1960s 9-1-1 systems to cloud-based Next Generation 9-1-1.  

Click here to view Elko County’s full release.

Winbourne Consulting recently completed a public safety study for the Western Connecticut Council of Governments (WestCOG).

A five town study (Weston, Wilton, New Canaan, Redding, Ridgefield) was completed for WestCOG reviewing opportunities to find efficiency, savings, and service improvements through rationalization. The study reviewed a variety of potential topics such as PSAP/Dispatch, Data Management, Property and Evidence, Intake/Detention/Lockup, and Training Facilities. Visit WestCOG’s website to view the Public Safety Feasibility Study, Recommendations Report & Current Environments Report.

APRIL 2020

Winbourne Consulting is working with the city of Springfield MA Police Department to modify the city’s body camera implementation plan according to the city police department.

The training curriculum, for example, is being adjusted with an emphasis on social distancing.  For the complete story, visit: Despite Coronavirus, Springfield Police Body Camera Program Advances

Winbourne Senior Consultant Julie Heimkes collaborated with customer Suzanne Ladd from Seminole County, Florida in writing the lead story for the current issue of APCO’s on-line PSC magazine.

The article is titled “Making the Case for New Public Safety Communications Technology”. Click here for the full article.


Canada Moves Forward with Nationwide NG911 Implementation

Jeff Winbourne, President International Markets, for Winbourne Consulting recently interviewed Holly Barkwell about the implementation of NG911 in Canada.  Holly serves as the current NENA Canadian Region Director.

Click here for a summary of the interview.


Lisa Madden, Winbourne Vice President, explores the impact of the opioid crisis on the first responder community in an article for the APCO Public Safety Communications magazine.

What initially started as an article related to “numbers” evolved into a story about the human impact of the opioid crisis on the telecommunications and first responder community and how that community is adapting to handle the ever-widening epidemic that is threatening our communities throughout the country. 

You can find Lisa’s enlightening article here.

Winbourne Consulting Elko County Nevada

Elko County, in rural northeastern Nevada is one of the last places in the US with "Basic" 911 service.

Its three 911 centers cover the County’s 17K square miles which includes tribal lands that continue into Idaho.  In 2017, Elko County hired Winbourne Consulting to help them determine the best path forward to improve the emergency services for the County residents and visitors.  Following the Winbourne team’s recommendations, and after a competitive procurement, the County unanimously approved the contract with the selected vendor, NGA911, to move forward with Next Generation 911.  Congratulations to Elko County and NGA911 on this great partnership; we look forward to continuing our service to the people in Elko County.

Click here for more information.


Mike Hernon from Winbourne Consulting has co-authored a publication titled Closing the Next Generation 9-1-1 Capability Gaps.

The article was written under the auspices of the IDA (Institute for Defense Analysis). Click here to view and download the article.


The City of Springfield MA received bids from 10 companies to outfit police officers with body-worn cameras.

Winbourne Consulting was selected to oversee the implementation of the body camera program. Click here for more details.

Winbourne Consulting Team APCO 2019

The Winbourne Team at APCO 2019, from left: Tom Maureau, Lisa Madden, Andrew Reece, Christie Neuhaus, Tom Brefeld, Julie Heimkes


Winbourne Consulting would like to thank the numerous APCO attendees who stopped by our booth and visited with us at APCO 2019.

There were many discussions regarding current topics at APCO 2019 and the future directions of our industry.  Additional conversations were held with various attendees on how Winbourne Consulting might assist their agencies in adapting to the demands of our current rapidly evolving and challenging environment.

JULY 2019

Ho Chi Minh City (Vietnam) Reverse Trade Mission (RTM) Business Briefing will be held at the Westin Georgetown on Thursday August 15, 2019, at 1:30 in Washington D.C. Jeff Winbourne, President, International Markets for Winbourne Consulting, will represent iCERT at this event.

Winbourne Consulting Ho Chi Minh City
JULY 2019

Winbourne Consulting's Senior Consultant Cindy Alderete, recently achieved her NENA ENP certification.

Congratulations Cindy!

JUNE 2019

Lisa Madden and Tom Klaban presented to the Madison County and Onondaga County (NY) public safety officials and the public at large on the recommendations in the 911 Consolidation Study, keeping a focus on whether a consolidation would improve service to citizens and increase the safety of First Responders.

The Madison County Board of Supervisors announced on Jun 28th that they were immediately implementing Phases One and Two of our recommendations. For additional information click here.

JUNE 2019

Jeff Winbourne will speak at the US- Association of Southeast Asian Nations (ASEAN) Smart City Partnership conference in Washington, DC on July 10, 2019.

Winbourne-Consulting-ASEANJeff Winbourne will speak at the US- Association of Southeast Asian Nations (ASEAN) Smart City Partnership conference in Washington, DC on July 10, 2019.  The ASEAN conference will host representatives of the smart city projects. 

The conference is a follow up to  ASEAN Smart City conference in Singapore in 2018.  Vice President Mike Pence announced at the 2018 conference the formation of the US-ASEAN Smart City Partnership. 

 “This effort will spur renewed American investment in the region’s digital infrastructure, advancing prosperity and security in Southeast Asia,” Pence said, adding that the Partnership is aimed at enhancing the USA’s cooperation with the influential regional association.

ASEAN Smart Cities initiatives are considered essential to member countries that are  facing rapid urbanization and explosive growth of Internet related technology use in the region.  The growing urbanization is illustrated by cities like Ho Chi Minh City, Vietnam and Jakarta Indonesia growing by 250-300,000 residents annually creating major challenges to municipal governments ranging from traffic congestion, education, public safety, water and air quality, to cyber security.

MAY 2019

Julie Heimkes, Senior Consultant at Winbourne Consulting has contributed 2 articles for the APCO May/June Public Safety Communications magazine.

The 2 articles focus on the operational aspects of running a public safety agency.

  1. Developing an Effective Governance Model, page 18 of the May/June issue. The article can be found here.
  2. What A Standard Operating Procedure Manual Should Do For Your Agency, page 24 of the May/June issue.  The article can be found here.
Winbourne Consulting PSC Onlne
APRIL 2019

Lisa Madden, VP Business Development and Emerging Technologies attended the iCERT semi-annual meeting held in Longmont, Colorado in April.

During the conference, Lisa gave a presentation on Winbourne Consulting’s recent efforts in public safety services, smart cities initiatives and our work internationally.

Winbourne Consulting iCERT
APRIL 2019

Winbourne Consulting's Senior Consultant Chris Robbins, PMP, recently completed the NENA ENP certification

Winbourne Consulting is pleased to announce that Senior Consultant Chris Robbins, PMP, recently completed the NENA ENP certification process and is now also certified as an ENP. Congratulations Chris!

APRIL 2019

Winbourne Consulting, LLC was awarded a subcontract by Homeland Security Solutions, Inc. for the US Marine Corps Civilian Law Enforcement Program Services or MCCLEP.

The United States Marine Corps established the Marine Corps Civilian Law Enforcement Program (MCCLEP) to provide law enforcement and security support to 18 locations worldwide. The contract includes law enforcement, security, security support, information and database systems, and law enforcement training as part of a holistic and collaborative umbrella of support to the Marine Corps mission.

Winbourne Consulting MCCLEP
APRIL 2019

Winbourne's President, International Services will represent iCERT at the Kenya Emergency Communications Systems Reverse Trade Mission Conference

Jeff Winbourne, President, International Services for Winbourne Consulting, will be representing iCERT at the Kenya Emergency Communications Systems Reverse Trade Mission Conference, sponsored by the USTDA on May 14, 2019. Jeff will be a panelist on a roundtable on “Best Practices in Emergency Management”.

Winbourne Consulting | USTDA
APRIL 2019

Winbourne Consulting was selected by the Huntington Beach Police Department (HBPD) to provide consulting services to assist in the procurement assessment and implementation services for computer-aided-dispatch (CAD), records management, and mobile software systems.

Winbourne is currently assisting HBPD in developing a detailed procurement process, which includes an evaluation process, vendor demonstrations, and negotiation points. We will also assist in providing project management and quality assurance in the system implementation phase of the project, to include system installation, configuration, testing, training and go-live and post-go live stabilization activities.

APRIL 2019

Winbourne Consulting is providing subject matter expertise to assist Dane County, WI Emergency Communications Center in conducting research and performing a comprehensive evaluation of the staffing levels of the Public Safety Communications Department (PSC)...

… based on current workload and estimated workload in 0 to 5, 6 to 10 and 11 to 15 years.  The analysis includes population growth, workload, consolidation potential, anticipated industry changes and technological changes and net out any changes when considering growth needs alongside labor saving mechanisms.

MARCH 2019

Winbourne Consulting is assisting the City of Springfield, Massachusetts in the implementation of their body-worn camera system.

For more detailed information on the implementation, click here.

MARCH 2019

Winbourne Consulting attended the CAL NENA Conference held from March 10th – 13th.

Winbourne Senior Consultant Tom Klaban gave 2 presentations during the conference.  One was on “Essential Project Management Skills for PSAP Personnel” and the other was “CAD to CAD Best Practices for Successful Deployment”.  For additional insights into the conference see information below under Public Safety Happenings.

MARCH 2019

Winbourne Consulting was selected by the Bay Area Rapid Transit Police Department (“BART PD”) to provide consulting services to assess and analyze the integration between their Enterprise Resource Planning (“ERP”), Police scheduling and rostering, Computer Aided Dispatch Systems.

The goal of the project is to assess the optimal operational and technology integration of data from these systems, in order to maximize their usability and effectiveness.

MARCH 2019

On March 21, 2019 at 0025 hours the Norfolk Airport Police Department went live on their new system as the first call was entered into the CAD system. Winbourne Consulting provided assistance to the airport police department...

… through the entire system acquisition process including Needs Assessment, RFP Development, Vendor Evaluation, Implementation and Go Live.  The go live went extremely well, with no major issues.  Checking in with the customer a week later, Captain Pete Slovensky stated “The new system is running well with no major problems; we could not be more pleased with the entire implementation”.


Winbourne Consulting recently presented the final report and briefing for the Development of Policy Recommendations on Enhanced Access to Emergency Services in Jamaica, for the Office of Utilities Regulation (OUR).

Winbourne’s report included key findings and organizational, operational and technology-related recommendations for enhancing emergency communications in Jamaica.  In addition, the report detailed recommendations for legislative and regulatory changes needed to facilitate the implementation of the organizational, operational and technology-related recommendations.

Pictured, from left to right, presenting the final report to the Most Honorable Andrew Holness, Prime Minister of Jamaica (center); Ansord E. Hewitt, Director of OUR; Andrew Reece, Winbourne CEO; Ms. Wahkeen Murray, Acting Permanent Secretary of the Ministry of Science, Energy and Technology; Jeffrey Winbourne, Winbourne President.


Winbourne Consulting was hired to write the grant application for Murrieta Police Department.

Winbourne_Consulting_City_of_MurrietaMurrieta Police Department, CA was invited to apply for the FY 2019 NCS-X Implementation Assistance Program to support their efforts in obtaining a NIBRS ready Law Enforcement Records Management System. The grant was supplied by the U.S. Department of Justice(DOJ), Office of Justice Programs(OJP), Bureau of JusticeStatistics(BJS), in partnership with the Federal Bureau of Investigation’s (FBI) Criminal Justice Information Services (CJIS) Division. These entities are seeking applications for funding to support efforts of selected local law enforcement agencies (LEA) to report incident-based crime data to the FBI’s National Incident-Based Reporting System (NIBRS). Under this solicitation, funding will be provided to support the transition to incident-based reporting (IBR) among LE agencies selected for participation in the National Crime Statistics Exchange (NCS-X) that currently do not report IBR data to their state Uniform Crime Reporting (UCR) Program or the FBI’s NIBRS. This program furthers the Department’s mission to develop innovative strategies that support information sharing among sectors of the justice community.

This project included researching the full aspects of the grant and ensuring that all qualifications needs were met and required information was documented.  Winbourne coordinated with the selected Law RMS vendor on aspects of the grant. Completing the grant application required an understanding the requirements from the CA Department of Justice to implement and maintain a NIBRS compliant system. 


Winbourne Consulting has been selected by the Springfield, Massachusetts Police Department to assist them in overseeing the department’s implementation of body-worn cameras.

The services to be provided as part of obtaining a new Body Worn Camera System include: RFI/RFP development, contract negotiation, implementation, and continued trainings.  The services provided will be a comprehensive approach to the coordination and administration of a Body Worn Camera system, including compliance verification processes and risk mitigation processes.  

For further information, see the complete press release here.


Winbourne Consulting was awarded a subcontract for the Ho Chi Minh City Reverse Trade Mission, which is sponsored by the US Trade & Development Agency.

Winbourne Consulting will act as a subcontractor to the Business Council for International Understanding (BCIU). The RTM will bring a delegation from Ho Chi Min City Vietnam to the US to visit 911 centers,  Emergency Operations Centers, and meet with US firms that produce emergency communications systems.

Winbourne Consulting Ho Chi Minh City

Lisa Madden from Winbourne Consulting will be attending the International Wireless Communications Expo in Las Vegas in March.

For more information on this event, see upcoming Industry Events below.

Winbourne Consulting’s Tom Klaban and Kirby Beyer will be in attendance at 2019 CALNENA 9-1-1 Mission Critical Training March 10, 2019 – March 13, 2019 in San Diego (La Jolla), California.  Tom Klaban is scheduled to present two sessions for the attendees: Essential project management skills for PSAP personnel, and CAD to CAD best practices for successful deployment. See upcoming Industry Events below for additional details about this event. 

Winbourne’s VP of Business Development and Emerging Technologies, Lisa Madden attended the 911 Goes to Washington and continued the annual tradition of Valentine’s Day with 911 friends in DC.  Several of the notable events and discussions are highlighted below.

Federal Communications Commission (FCC) Chairman Ajit Pai noted his commitment that all public safety communications fees need to go to strengthening the 911 system.  However, according the latest reports on fee diversion, in one year, six States syphoned off more money than was spent on all NG911 projects combined.

Chairman Pai spoke about his recent visit to our client, Orleans Parish Communications District (OPCD) last week, and how impressed he was with their center’s excellence.  Specifically, he spoke of their commitment to increase location accuracy services for callers, improve well-being for their call takers, and establish a partnership with Uber.  The Commissioner specifically mentioned OPCD Director Tyrell Morris, and his efforts to work with the Mayor on educational public safety initiatives.  The Chairman mentioned a new SHOW-UP sign that was displayed prominently at OPCD, indicative of OPCD’s commitment to the public safety community:

  • Sincere
  • Honest
  • Optimistic
  • Well informed
  • Upbeat
  • Procedurally complaint

Another notable speaker at this event was Maryland Senator Cheryl Kagan, a nationally-recognized advocate for “Next Generation 911”.  Senator Kagan spoke of the need to “shift” to newer technology to bring our 9-1-1 system into line with modern technology, saying clearly, “when 9-1-1 fails, people die”.   She advised the 911 GTW attendees to not speak in “tech jargon” but instead provide memorable stories of how this upgrade will save lives.  She told us that it was the death of a Maryland environmentalist and activist who was struck by lightning and didn’t receive timely medical assistance due to a 9-1-1 failure that has made her so passionate on this topic.  Senator Kagan has passed multiple pieces of 9-1-1 legislation in her state. She is the chair of the Maryland NG911 Commission, and spoke of their November 2018 report “Commission to Advance NG911 Across Maryland” with 23 unanimous recommendations for improvements in the state. This report can be accessed here.


Huntington Beach, CA Computer Aided Dispatch Replacement Support. Winbourne is assisting Huntington Beach, CA with the selection of a state of the art Commercial Off The Shelf Computer Aided Dispatch (CAD) and CAD Mobile system.

We are currently providing subject matter expertise and project management to all aspects of the jurisdiction’s Request for Proposal Development, vendor evaluation and contract   negotiations processes. 


Winbourne Consulting Attended the Recent NENA Standards and Best Practices Conference.

Winbourne-Consulting-911-StandardsThe annual NENA Standards and Best Practices conference was held in Orlando, FL January 21 – 24, 2019. The overwhelming theme of this year’s conference was the NG9-1-1 PSAP (Next Generation 9-1-1 Public Safety Answering Point) standards being released later this year and how PSAPs need to prepare for the NG9-1-1 changes that will soon impact them.

The theme of the conference was “Unlocking the Next Generation” and dealt with topics from NG9-1-1 standards and operations, to social networking, non-traditional call centers, and lessons learned from early adopters. The conference participants unanimously agreed that NG911 is needed today. Several key issues were discussed, including the issue of PSAPs ability to stay current with today’s IoT (Internet of Things) technology and incorporating that technology into their systems.  Another very important issue was the need for funding which is significant and required for NG911.

The issues that were raised and the discussions held will be covered in Winbourne’s February Newsletter.


Lisa Madden, Winbourne Consulting, will be attending the annual 9-1-1 Goes to Washington.

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