Newsletters
Public Safety Grade GIS: The Need for a Public Safety GIS Master Plan
Public Safety GIS data does not have to be a one-off from other City/County GIS data. All City/County departments can benefit from the improved quality of Public Safety GIS data.
Data-driven policing: More than just an abstract principle
We must continue to search for ways to articulate and support policy-relevant research and build police models based on data, science, and criminology rather than the gravitational pull of habit and tradition.
National Telecommunicators Week 2023: Celebrating the First, First Responders
Telecommunicators are the first voices a 911 caller hears on perhaps the worst day of their life as they report their baby not breathing, a drive-by shooter just shot their son, or their mother seems to be having a heart attack and is not responding. Telecommunicators assess the situation and provide a calming voice to the caller until the first responders
arrive.
Lessons Learned – A Critical Project Management Task
Templates used to solicit lessons learned feedback can be as simple or complex as needed to meet the project’s needs.
911 Funding Legislation
The FCC has adopted rules under Section 506 of Ray Baum’s Act to ensure that “dispatchable location” information is conveyed with 911 calls so that first responders can more quickly locate the caller.
From the Desk of Winbourne President and CEO, Andrew Reece
We will continue investing in 2023 and beyond to provide our US-based and international clients with the tools and resources to implement strategic goals and objectives successfully.
Public Safety Cloud Computing – Is Your Organization Ready?
While some of the infrastructure, security, network speed, and redundancy issues have been overcome, many agencies are struggling with being able to duplicate the resiliency, speed, and security of existing on-premise solutions.
311 Services – A Key Step in the Global Transition to e-Government Services
Over 300 North American cities and counties now use 311 as a primary source of information. During the Covid-19 pandemic, 311 was the source of information used to protect residents and their families.
Technology Master Plan/Strategic Plan – Why It is Necessary
Strategic plans can provide tremendous tangible value to an organization. Do not let the poor design or execution of a strategic plan sway your perspective on the benefits a strategic plan can provide.
Using 311 – Expanding Customer Service and Enhancing Emergency Services
More and more jurisdictions in the US, such as Tucson, Arizona, are planning and implementing 311 services. Along with other reasons behind this initiative, governments are seeking ways to address the recurring problem of attracting and maintaining 911 staff.