Newsletters
911 & 988 Are You Ready for the New National Crisis Lifeline?
The suicide rate has climbed nearly 30% since 1999. 988 can open the door for millions of Americans to seek the help they need.
Can Chatbot Solutions Assist Public Safety?
Chatbots are low-cost software applications that use Artificial Intelligence (AI) to simulate human conversation through voice commands or text chats or both. They can mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person with more than 90 percent accuracy.
Preparing for the New Federal Broadband Grants
The benefits of broadband are widely known and generally accepted by all – some of us were making these same arguments over 20 years ago. As a result, you don’t need to spend a lot of time describing the generic benefits of broadband.
Where Does Your Agency Stand When It Comes to Cyber Security?
In a January 22 article in the American City and Article, the current study by SolarWinds showed that cyber security threats are increasing, but the public sector’s ability to detect and deter these threats has not kept pace with the number and increasing sophistication of these threats.
Dealing With the On-Going Effects of the COVID Pandemic
Everyone thought the COVID pandemic would be a short-term event, but it continues, fortunately, not to the degree that it was during the heart of the pandemic. Our customers, along with the Emergency Communication Centers across the U.S., continue to show how resilient, ardent, and dedicated they are in their efforts to protect their first responders and the citizens they serve.
The Public Safety Staffing Crisis
Fire departments across the nation, including full-time, part-time and volunteer agencies, are not able to respond with the required units due to staffing shortages. They are not able to meet National Fire Protection Association Standards, and even with mutual aid assistance they are still often too shorthanded to properly fight a working structure fire.
The Emerging Role of CAD-to-CAD Communications
Today, an increasing number of Law Enforcement Departments see the benefits of utilizing CAD-to-CAD to increase their management and situational awareness of major incidents. Emergency Communication Centers (ECC) are also recognizing that the product can streamline processes so telecommunicators can focus on higher priority tasks.
Body Worn Cameras – An Overview
A BWC program is much more than purchasing a camera for each officer; it includes updating policies and procedures, changing or improving business practices and workflows, assigning and training system administrators, choosing storage options, defining evidence retention, responding to public records requests, protecting citizens’ privacy, and ensuring court requirements/evidence sharing needs are met.
Cloud-Based Software Considerations
Unfortunately, most of the public safety applications including CAD, Mobile and RMS were developed prior to the smartphone and multi-media revolution, and they are not designed to interact with social media applications or real-time video feeds.
The Changing Role of 911 Call Takers
With our changing times and requirements, many cities and counties throughout the United States are looking at changing the way they respond to the variety of citizen calls. This change in basic premise looks at tailoring the response to the type of service requested or needed.