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Updating Policy and Procedures
It is important that agencies develop a process and schedule for reviewing and updating policies and SOPs. A call taker or dispatcher following an outdated policy can have operational impacts that affect the safety of the first responders and the timely deployment of the first responders. It can also cause issues with the quality of the work products, employee productivity and ISO ratings.
Improved ECC Interoperability with CAD-to-CAD
CAD-to-CAD technology can decrease the time ECC personnel spend looking for mutual aid assistance therefore allowing them to concentrate on the incident for their center. It has also shown to improve first responder response times by an average of 2 to 3 minutes, and we all know the value of a minute in public safety can mean the difference between life and death.
A New Trend in Call Taking – Expanding Criteria Based Dispatching
CBD was initially developed for emergency medical based calls and is now being expanded to fire and some police related calls. New technology has allowed agencies to improve response times, but agencies are now implementing CBD in order to allow call takers to get to the root cause even faster.
Cyber Security – An Important Initiative for 2021
Acquire the best firewall Possible. It is generally a best practice to acquire the best firewall possible, use network segmentation and put sensitive information behind additional firewalls; and limit user privileges to only what is needed to accomplish specific job duties.
Reflections On 2020 And Looking Ahead
As always, we want to extend our thanks and appreciation to the public safety community, our clients and business partners; whether they are first responders, government entities, technology and communications agencies, private sector firms, or international organizations.
The Continuing Impact Of COVID 19
Since the initial COVID 19 outbreak agencies have been forced to re-engineer their business processes to accommodate new requirements and new mandates while at the same time maintain the high standards which are demanded of them. This meant looking at the organization from multiple perspectives to arrive at solutions needed to address the varying levels of changes to the operating environment.
Application Software Utilization
The attention on reform provides departments the ability to take an objective and comprehensive review of their current state of their agency to identify opportunities for improvement. However, reform implies change and the statement “not every department has a positive culture for change” will surprise no one.
Reforming Public Safety
The attention on reform provides departments the ability to take an objective and comprehensive review of their current state of their agency to identify opportunities for improvement. However, reform implies change and the statement “not every department has a positive culture for change” will surprise no one.