Newsletters
Remembering 9/11
We honor the memory of the first responders who bravely risked their lives to save others, the innocent victims who lost their lives, and their families and friends who continue to grieve their loss.
Saving Lives through Revolutionary Technology
AI-powered speech recognition and natural language processing technologies can analyze emergency calls in real-time. By transcribing and extracting essential information, these systems can help call takers identify critical details such as the location, number of shooters, and weapons involved more efficiently.
First Anniversary of 988 and its Effect on 911 Centers
More than 98% of 988 Suicide & Crisis Lifeline contacts are resolved at that first point of contact, with no need for additional services to be dispatched.
Public Safety Grade GIS: The Need for a Public Safety GIS Master Plan
Public Safety GIS data does not have to be a one-off from other City/County GIS data. All City/County departments can benefit from the improved quality of Public Safety GIS data.
Data-driven policing: More than just an abstract principle
We must continue to search for ways to articulate and support policy-relevant research and build police models based on data, science, and criminology rather than the gravitational pull of habit and tradition.
National Telecommunicators Week 2023: Celebrating the First, First Responders
Telecommunicators are the first voices a 911 caller hears on perhaps the worst day of their life as they report their baby not breathing, a drive-by shooter just shot their son, or their mother seems to be having a heart attack and is not responding. Telecommunicators assess the situation and provide a calming voice to the caller until the first responders
arrive.
Lessons Learned – A Critical Project Management Task
Templates used to solicit lessons learned feedback can be as simple or complex as needed to meet the project’s needs.
911 Funding Legislation
The FCC has adopted rules under Section 506 of Ray Baum’s Act to ensure that “dispatchable location” information is conveyed with 911 calls so that first responders can more quickly locate the caller.
From the Desk of Winbourne President and CEO, Andrew Reece
We will continue investing in 2023 and beyond to provide our US-based and international clients with the tools and resources to implement strategic goals and objectives successfully.
Public Safety Cloud Computing – Is Your Organization Ready?
While some of the infrastructure, security, network speed, and redundancy issues have been overcome, many agencies are struggling with being able to duplicate the resiliency, speed, and security of existing on-premise solutions.