Newsletters
Technology Master Plan/Strategic Plan – Why It is Necessary
Strategic plans can provide tremendous tangible value to an organization. Do not let the poor design or execution of a strategic plan sway your perspective on the benefits a strategic plan can provide.
Using 311 – Expanding Customer Service and Enhancing Emergency Services
More and more jurisdictions in the US, such as Tucson, Arizona, are planning and implementing 311 services. Along with other reasons behind this initiative, governments are seeking ways to address the recurring problem of attracting and maintaining 911 staff.
Use of Unmanned Aerial Systems (UAS) in Law Enforcement
DFR’s “secret sauce” is the creation of a new policing position; the Teleoperator, who monitors holding and incoming calls for service, deploys the drone when necessary.
Does your PSAP have an actionable plan for NG911?
NG911 technicians should have 24/7 access to the equipment rooms. Many PSAPs have a designated 911 or IT person but in their absence, there should be a mechanism for qualified NG911 technical support people to access the NG911 equipment area at any time.
911 & 988 Are You Ready for the New National Crisis Lifeline?
The suicide rate has climbed nearly 30% since 1999. 988 can open the door for millions of Americans to seek the help they need.
Can Chatbot Solutions Assist Public Safety?
Chatbots are low-cost software applications that use Artificial Intelligence (AI) to simulate human conversation through voice commands or text chats or both. They can mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person with more than 90 percent accuracy.
Preparing for the New Federal Broadband Grants
The benefits of broadband are widely known and generally accepted by all – some of us were making these same arguments over 20 years ago. As a result, you don’t need to spend a lot of time describing the generic benefits of broadband.
Where Does Your Agency Stand When It Comes to Cyber Security?
In a January 22 article in the American City and Article, the current study by SolarWinds showed that cyber security threats are increasing, but the public sector’s ability to detect and deter these threats has not kept pace with the number and increasing sophistication of these threats.
Dealing With the On-Going Effects of the COVID Pandemic
Everyone thought the COVID pandemic would be a short-term event, but it continues, fortunately, not to the degree that it was during the heart of the pandemic. Our customers, along with the Emergency Communication Centers across the U.S., continue to show how resilient, ardent, and dedicated they are in their efforts to protect their first responders and the citizens they serve.
The Public Safety Staffing Crisis
Fire departments across the nation, including full-time, part-time and volunteer agencies, are not able to respond with the required units due to staffing shortages. They are not able to meet National Fire Protection Association Standards, and even with mutual aid assistance they are still often too shorthanded to properly fight a working structure fire.