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With our changing times and requirements, many cities and counties throughout the United States are looking at changing the way they respond to the variety of citizen calls. This change in basic premise looks at tailoring the response to the type of service requested or needed.
As with any critical document, it is essential to continually assess the completeness and accuracy of the EOP. CALEA® reinforces this through its requirements for verification, training, testing, and after-action reports as input to the annual review and update of the plan.
With strong attention on law enforcement, the media and the public have unprecedented access to never-before-seen information that is both real-time and actionable for good and bad.
It is important that agencies develop a process and schedule for reviewing and updating policies and SOPs. A call taker or dispatcher following an outdated policy can have operational impacts that affect the safety of the first responders and the timely deployment of the first responders. It can also cause issues with the quality of the work products, employee productivity and ISO ratings.
CAD-to-CAD technology can decrease the time ECC personnel spend looking for mutual aid assistance therefore allowing them to concentrate on the incident for their center. It has also shown to improve first responder response times by an average of 2 to 3 minutes, and we all know the value of a minute in public safety can mean the difference between life and death.
CBD was initially developed for emergency medical based calls and is now being expanded to fire and some police related calls. New technology has allowed agencies to improve response times, but agencies are now implementing CBD in order to allow call takers to get to the root cause even faster.
Acquire the best firewall Possible. It is generally a best practice to acquire the best firewall possible, use network segmentation and put sensitive information behind additional firewalls; and limit user privileges to only what is needed to accomplish specific job duties.
As always, we want to extend our thanks and appreciation to the public safety community, our clients and business partners; whether they are first responders, government entities, technology and communications agencies, private sector firms, or international organizations.
- Direction and Supervision
- Human Resources
- Recruitment, Selection, and Promotion
- Critical Incidents, Special Operations, and Homeland Security
- 7.1 Emergency Operations
- 7.1.1 Position for Planning Response to Critical Incidents at Center
- 7.1.2 Emergency Operations Plan
- 7.1.3 After Action Report
- 7.1.4 Operational Readiness
- 7.1.5 Annual Training
- 7.1.6 Accessibility of Plans
- 7.1 Emergency Operations
- risk and impact assessment on operations;
- ensuring the safety of all affected personnel;
- activation of additional communication center personnel;
- continuity of communication systems;
- obtaining additional support and/or resources;
- providing public information and maintaining media relations;
- resumption of normal operations;
- recording personnel time and expenses; and
- documented annual review of the plan.
For additional information, contact Winbourne Consulting at firstname.lastname@example.org.