Newsletters
911 Funding Legislation
The FCC has adopted rules under Section 506 of Ray Baum’s Act to ensure that “dispatchable location” information is conveyed with 911 calls so that first responders can more quickly locate the caller.
From the Desk of Winbourne President and CEO, Andrew Reece
We will continue investing in 2023 and beyond to provide our US-based and international clients with the tools and resources to implement strategic goals and objectives successfully.
Public Safety Cloud Computing – Is Your Organization Ready?
While some of the infrastructure, security, network speed, and redundancy issues have been overcome, many agencies are struggling with being able to duplicate the resiliency, speed, and security of existing on-premise solutions.
311 Services – A Key Step in the Global Transition to e-Government Services
Over 300 North American cities and counties now use 311 as a primary source of information. During the Covid-19 pandemic, 311 was the source of information used to protect residents and their families.
Technology Master Plan/Strategic Plan – Why It is Necessary
Strategic plans can provide tremendous tangible value to an organization. Do not let the poor design or execution of a strategic plan sway your perspective on the benefits a strategic plan can provide.
Using 311 – Expanding Customer Service and Enhancing Emergency Services
More and more jurisdictions in the US, such as Tucson, Arizona, are planning and implementing 311 services. Along with other reasons behind this initiative, governments are seeking ways to address the recurring problem of attracting and maintaining 911 staff.
Use of Unmanned Aerial Systems (UAS) in Law Enforcement
DFR’s “secret sauce” is the creation of a new policing position; the Teleoperator, who monitors holding and incoming calls for service, deploys the drone when necessary.
Does your PSAP have an actionable plan for NG911?
NG911 technicians should have 24/7 access to the equipment rooms. Many PSAPs have a designated 911 or IT person but in their absence, there should be a mechanism for qualified NG911 technical support people to access the NG911 equipment area at any time.
911 & 988 Are You Ready for the New National Crisis Lifeline?
The suicide rate has climbed nearly 30% since 1999. 988 can open the door for millions of Americans to seek the help they need.
Can Chatbot Solutions Assist Public Safety?
Chatbots are low-cost software applications that use Artificial Intelligence (AI) to simulate human conversation through voice commands or text chats or both. They can mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person with more than 90 percent accuracy.