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Our Services

Operational Best Practices

Subject matter experts in emergency communications, emergency management, information technology, Smart Cities operations, technology, and facility management and staffing.

Increasing Agency Effectiveness
To increase effectiveness, we look at how the agency uses industry standards and best practices. Our project teams are composed of subject matter experts in emergency communications, emergency management, information technology, Smart Cities operations, technology, and facility management and staffing. We incorporate our knowledge of industry standards and best practices for our customers, providing guidance and insight on best practices as they relate to the following:

  • Policies and Procedures
  • Quality Improvement/Quality Assurance (QI/QA)
  • 9-1-1 Center Staffing and Shift guidance
  • Workflow processes, including call center and dispatch efficiencies

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