National Public Safety Telecommunications Week 2022
Winbourne Consulting would like to thank all of the heroes behind the headset during National Public Safety Telecommunications Week. Telecommunicators are the unseen first responder professionals serving as the essential link between the public and emergency personnel in times of crisis. You are the voice of calm for someone having one of the worse days of their lives. You are the protector of our first responders ensuring that they make it home at the end of their shift. Thank you for everything that you do.
Ukraine’s Fire Fighters Need Our Help
Since February 24, the day Russia invaded Ukraine, we have seen hundreds of photos of destroyed civic and residential housing. It is also just as common to see the Ukrainian fire fighters in those photos and videos.
The brave men and women of the Ukrainian firefighting units, formerly known as the State Emergency Service, are constantly in danger as they rescue people and suppress fires resulting from the shelling. Regardless of the danger, we know, from our US firefighters, they will stand their ground to assist those in need.
As international assistance for military and humanitarian aid flows into Ukraine, we cannot forget that the fire fighters have specific needs for equipment resupply. As the Russian onslaught continues on the civilian areas, fire fighters are constantly using equipment that needs to be replaced so to continue the job.
We can help them to fill the need for essential protective and other equipment or support the families of these heroes who gave their lives saving others.
Can Chatbot Solutions Assist Public Safety?
Chatbots are low-cost software applications that use Artificial Intelligence (AI) to simulate human conversation through voice commands or text chats or both. They can mimic written or spoken human speech for the purposes of simulating a conversation or interaction with a real person with more than 90 percent accuracy.
Winbourne has received a 98% highly satisfied rating from our clients for the past 12 years
The quality of our client services is measured bi-annually through client satisfaction surveys. Our firm has maintained a 98% highly satisfied rating from our clients for 12 years. We also review the performance of our projects on a real-time basis, communicating regularly between senior management and project staff.
Areas of Focus
Our firm is one of the leading providers of Next Generation 911 (NG911) consulting and project management services. Our team has supported over 30 states and local jurisdictions on both planning and implementing NG911 solutions.
Winbourne Consulting provides needs assessments, vendor compatibility evaluations, RFP requirements, demo scenario development and contract negotiation services to PSAPs across the United States and Internationally.
Winbourne Consulting has assisted major state and local law-enforcement agencies to define requirements, establish policies and procedures, determine total cost of ownership, and upgrade the local technical and operational infrastructure to support the use of these systems.
Winbourne Consulting has considerable experience in the design, construction and operation of Command Centers in support of public safety and other agency mission-critical operations.
Our firm is one of the leading public safety communications systems consulting firms in the world. Winbourne Consulting served as the technology consultant to the Fairfax County, VA M-PSTOC to integrated traffic and public safety systems.
Winbourne Consulting assists governments at all levels in leveraging the vast amounts of data available today to drive performance improvements. We provide strategy development, management-level training, Chief Data Officer support and tailored consulting services.