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Areas of Focus

Operational and Staffing Assessments

Expertise in communication center consolidations and staffing assessments.

Communications Center Efficiencies/Consolidations
Our firm has conducted multiple 911 consolidation feasibility studies since our founding in 2000. Our work includes the consolidation and efficiency studies of PSAPs throughout the US, including Dutchess County and City of Poughkeepsie, NY; Washington, DC; co-location of NYPD and FDNY into a single Public Safety Answering Center (PSAC) in New York City; Columbus, Ohio; Summit County (Akron), Ohio; Montgomery County, MD; Massachusetts emergency medical services in northern Massachusetts; Boston, MA; New Haven, CT; and many others.

Hiring, Staffing, and Operations
Winbourne has assisted multiple PSAPS with operations and staffing consultant services, including Montgomery County, MD, for a PSAP Consolidation-Staffing and Training Analysis; Washington, DC, for the development of a new Policies and Procedures Manual; and Las Vegas, NV, for a PSAP staffing analysis. We assisted Fairfax County, VA, in developing a new hiring and selection process that reduced the time to hire and improved the quality of the candidates. We conducted a staffing and technical assessment for Dakota County Communications, MN, and completed in-depth operations and staffing analysis for the New York City Mayor’s Office of Citywide Emergency.

Communications (OCEC), including the 9-1-1 Call Processing Review (911CPR), FDNY EMD Staffing Analysis, and analysis to streamline NYPD/FDNY 9-1-1 operations (9-1-1 What vs Where Project).

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