MC311, the County’s Customer Service Center, Surpasses One Million Calls Since the Start of the COVID-19 Health Crisis. Winbourne Consulting provided Project Management and Subject Matter Expertise to Montgomery County, MD, during the implementation of their 311 system. The implementation of the county’s customer service center was an integral part of a comprehensive review of the county’s 911 system conducted by Winbourne Consulting. To read more about the county’s customer service center and how it assisted the county in dealing with the pandemic visit here.
