Write up: The City of Alexandria, VA contracted with Winbourne to assist and provide consulting services to the Department of Emergency and Customer Communications (DECC) and associated stakeholders to conduct an assessment of the City’s current CAD and mobile platforms. The goal of the assessment was to identify issues and develop recommendations that would facilitate continued delivery of timely, high-quality call-taking and dispatch services to the citizens of Alexandria. The City undertook this CAD and Mobile Assessment as part of its ongoing process of analyzing the City’s critical application and technology portfolio’s effectiveness, costing, and age. The assessment’s goal is to ensure the City’s mission-critical system’s current and future capabilities align with the public safety agencies’ strategic plans and goals.
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