Winbourne Consulting provided Project Management and Subject Matter Expertise to the Department, to include strategic planning, vendor acquisition support, and implementation management. The project successfully integrated the Department’s National Fire Incident Reporting and Emergency Medical Services Electronic Patient Care Reporting System in one common platform.
On January 13, 2020 the Arlington County, VA Emergency Communications Center (ECC) demonstrated remote dispatching and supervision in addition to its previously deployed remote 9-1-1 call taking capability. During the launch event a dispatcher and a supervisor worked from their respective homes connected to the ECC’s systems via broadband and wireless networks.
One of the hallmarks of the deployment is ensuring that dispatchers have a fully functional solution available to them that mirrors all the radio capabilities they would have present at the ECC – including multiple talk groups, access to the instant recall recorder, and ability to respond to an emergency activation.
This new capability builds upon the shared Next-Generation 9-1-1 call handling system the County installed in 2019 with the City of Alexandria. Winbourne Consulting provided both jurisdictions with project management services throughout that initiative including governance agreements, requirements definition, RFP development and system implementation. We continue to assist Arlington County develop their long-term strategy for a permanent, sustainable remote operations capability.
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