Carmen has over 15 years of experience in emergency communications, beginning as a dispatcher for police, fire, and EMS. She has worked as a Communications Training Officer, supervisor, and Deputy Director, managing 911 and 311 operations for the past three years.
Her expertise includes dispatch protocols, training standards, quality assurance, and implementing Computer-Aided Dispatch (CAD) systems. She enhances emergency communication operations and excels in strategic planning and regulatory compliance. Furthermore, she has successfully built stakeholder relationships, improved public trust, and executed initiatives that enhance emergency service outcomes.